Retirement Village Concierge

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

Are you passionate about creating exceptional experiences for people and enjoy working in a vibrant, community-focused environment? We are seeking a warm, proactive, and organised Concierge to join our team at our Kokoda Village in Ballina.

This role is a Permanent Part Time contract: 20 hours per week – days/times flexible for the right candidate

In this rewarding front-line role, you will be the first point of contact for our residents, visitors, and service providers—offering a welcoming, helpful presence while coordinating a range of village activities and services designed to make life easier and more enjoyable for our residents.

What you’ll be doing in your new role:

• Enhancing resident experience by supporting lifestyle programs, coordinating activities and events, and managing monthly newsletters
• Providing IT support and concierge services, including resident assistance, welfare checks, contractor check-ins, and responding to general requests
• Organising and running veteran-focused programs such as morning teas, lunches, and guest speaker sessions
• Managing communications including resident letters, program updates, and community meeting minutes
• Maintaining village presentation, overseeing reception/lobby cleanliness, and managing parcel and mail deliveries
• Facilitating transport, meal deliveries, and access to services like hairdressing and home care
• Supporting resident move-ins with welcome tours, access cards, and concierge onboarding

Our expectations are that you will have:

• A background in hospitality, hotel management, or customer service with a passion for people
• Excellent interpersonal, communication, and organisational skills
• Strong computer literacy (Word, Excel, Outlook, PowerPoint).
• Ability to work independently, manage competing priorities, and solve problems on the go
• A warm and approachable manner with a genuine empathy for our residents and guests
• Previous experience in a concierge, front desk, or community support role is highly desirable
• Full Australian working rights

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
• Staff discounts across 700 select retail stores through Maxxia Rewards
• Fitness Passport
• Leave Loading - 17.5% pay top up on paid leave

Our commitment to diversity: We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.


It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.